The Evolution of User Research and Usability Testing: A Forty-Year Perspective

  • 26 Aug 2014
  • 6:00 PM - 9:00 PM
  • Fidelity Investments, 499 Washington Blvd., Jersey City, NJ 07310
  • 0


  • For Annual Members
  • Volunteers, presenters, and presenter's guests
  • For general public

Registration is closed

Please stay tuned for photos, videos and slides.

Forty years ago, there was no web, no Internet, no Facebook or Twitter, no PC or Mac, no Microsoft or Apple, and no Google. But there were usability labs. From its beginnings, the primary purpose of usability testing has been to uncover problems that users have in using some product or system. Classic usability testing in a lab with a relatively small number of representative users served that purpose reasonably well for many years. But the world is changing and usability testing needs to change with it.

In this presentation, Tom Tullis of Fidelity Investments will take us through an amazing journey through the brief, yet rich history of usability research; from the origins of the human factors field in World War II to some of the commercial tools and techniques for conducting different flavors of online user research. A framework for thinking about these tools as well as other more traditional tools will be presented.


Tom Tullis is Vice President of User Experience Research at Fidelity Investments. He joined Fidelity in 1993 and was instrumental in the development of the company’s user research team and state-of-the-art Usability Labs. Prior to Fidelity, he held positions at Canon Information Systems, McDonnell Douglas, Unisys Corporation, and Bell Laboratories. He is coauthor of the books Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics and Beyond the Usability Lab: Conducting Large-scale User Experience Studies. In addition, he has published over 40 articles in a wide variety of publications. Tom is also an Adjunct Professor in the Human Factors in Information Design program at Bentley University and he holds eight United States patents. 

In 2011, he was awarded the Lifetime Achievement Award by the User Experience Professionals Association and in 2013 he was inducted into the CHI (Computer-Human Interaction) Academy.


6:00 Light Refreshments and Registration
6:45 Announcements
7:00 Presentation and Q&A
8:00 Post-Event Networking


     499 Washington Blvd.,
   6th Floor, Multipurpose Room
   Jersey City, NJ 07310

From Manhattan:

Take the PATH towards Journal Square and get off at the Newport stop. Cross the street and walk 600 ft, and the building is on your right. You can use a Metro card to use PATH (single way fare is $2.50). The Journal Square line runs until 11:00 pm on weeknights.


$10 Annual Members
$25 Event Ticket + Annual Membership
$20 Non-Members / General Public
$5 Students


Deadlines, Transfers, & Policies

All registration activities are handled by our volunteers. Please be advised that on the day of the event, we'll do our best to accommodate late requests, but our primary focus will be on day-of-event logistics.

Regular registration closes the day before the event or when we reach capacity, whichever happens first.

We provide attendee lists to security staff and print name tags on around noon the day of the event, therefore refund requests can only be taken until the day before the event (send refund requests to We regretfully cannot offer refunds to people who cancel on the day of the event. You have until 11AM the day of the event to transfer your ticket to someone else by sending the name of your transferee to We will do our best to accommodate, but we can't guarantee that all transfer requests will be honored. 

Seating Capacity & Wait Lists

Seating capacity changes with every venue. If an event sells out beforehand, a wait list may be set up and managed by us on a discretionary basis. Signing up on the wait list does not guarantee a seat; we'll do our best to keep wait-listers informed about the status of available seating.

Registration for this event is online. If you choose to come to the event on a walk-in basis, please bring exact change and be advised that a seat is not guaranteed.


This event may be video-recorded. NYC UXPA reserves the right to use any video footage and/or photography obtained during our events and networking activities on our website or any other community-sharing website, including but not restricted to Facebook, LinkedIn, Vimeo, YouTube, and Flickr in order to promote the visibility of our organization.

On rare occasions a presenter may need to cancel at the last minute. This can happen due to air travel delays, client emergencies, or other factors beyond our control. NYC UXPA will make every effort to secure a backup speaker if this occurs. If a backup speaker can't be found, NYC UXPA will issue a refund.

Unsubscribe   © NYC Usability Professionals' Association
Powered by Wild Apricot Membership Software