Problem Space Research Workshop with Indi Young (Remote Speaker)

  • 08 Oct 2016
  • 12:00 PM
  • 235 Park Avenue South, Floor 12, New York, NY 10003


Registration is closed

Indi Young will join NYC UXPA via Skype from her home in California to host a unique workshop about developing cognitive empathy. 

Organizations are starting to realize they’ve not invested enough in understanding the problem space. They’ve been spending budget studying their solution, its design, and its use through quantitative and qualitative methods. The workshop begins with discussion about when solution-facing exploration is needed, and when it is not. 

We talk about coming at this exploration from a place where you don’t care about solutions, but instead care only (for the time being) about what each person is trying to accomplish in the larger sense. The discussion then turns to the kinds of assumptions we make in business

The workshop will cover the topic of developing cognitive empathy, as opposed to applying it, and dive deep into the skills required to conduct good listening sessions

Workshop Outline:

  1. Warning signs
  2. Demographic assumptions
  3. Scoping a study
  4. Practical empathy
  5. Listening sessions
  6. Formal analysis

The workshop is highly interactive, with recommendations from Indi for individual situations, backgrounds, and personalities. The day is peppered with group exercises as well as solo and paired exercises. Questions are welcome at any point!

Skills you will develop:

  • Understanding of the difference between problem-facing and solution-facing research
  • The ability to begin recognizing assumptions and investigating them
  • A personal method to practice deep listening
  • An approach for enriching your creative ideas
  • Techniques to pave the way for better collaboration at work

About Indi Young

Indi Young is an empathy-based design researcher and coach in the technology world. She helps organizations understand thepeople they support as humans, not just as “users.” She co-founded the UX agency Adaptive Path. She is the author of two books, Mental Models and Practical Empathy and publishes on Medium and her newsletter Indi In Your Inbox.

Note: NYC UXPA will be remotely hosting Indi Young via video conference from California for this workshop.

Hosted by
235 Park Avenue South, Floor 12
New York, NY 10003
(between E. 19 and E. 20 Streets)

Tigerspike is a global digital products company specializing in strategy, experience design, development and systems integration. We deliver business value, creating products that are differentiated by the experience, the technology and the data derived from both.



 Annual Members and students (with valid student  ID)


 Registration + Annual Membership


 General Public  (registrations opens at 12pm ET on  Tue. 9/27)

Free with admission: light lunch, refreshments, networking opportunities, intelligent discussions, not-so-intelligent discussions, enlightenment, and inspiration.


Saturday, October 8


 Networking & Light Lunch


 Opening Announcements


 Workshop (incl. a 15 minute break)


 More Networking & Refreshments


All registration activities are handled by our volunteers. Please be advised that on the day of the event, we will do our best to manage transfers and late requests, but our primary focus will be on day-of-event logistics.

Regular registration closes at 10pm ET the day before the event -or- whenever seating capacity is reached, whichever occurs first. We are not able to honor mentorship program free admission tickets and survey free admission tickets for this event.

Tickets can be transferred by sending a request to up until 2 days before the event. Transfer requests received after this period may not be received or processed. Transferees will please bring the transferer's registration confirmation in printed or digital form as backup.

If the event sells out early, a Wait List may be set up and managed by us on a discretionary basis. We will do our best to keep Wait-Listers informed about the status of available seating, but Wait Listers who haven't heard anything by noon the day of the event can assume there has been no change in status. 

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