The ROI of Usability: How to Demonstrate the Value of User-Centered Design Within Your Organization

  • 16 Jun 2009
  • 6:00 PM - 8:29 PM
  • JPMorgan Chase, 277 Park Ave (East side of st., btw. 47–48th)


  • Valid student ID required.

Registration is closed

View Mary's presentation (18MB).

NYC UPA presents:

The ROI of Usability: How to Demonstrate the Value of User-Centered Design Within Your Organization

A presentation by Mary M. Michaels of Human Factors International

Tuesday, June 16, 2009
6:30–8:30 p.m. Doors open at 6:00. Please arrive early.
JP Morgan Chase, 277 Park Ave. (betw. 47-48th)


How can you convince others that usability efforts are not an added expense, but can actually save money? Usable designs not only make people happy, they are good business. If your site is hard to use, people won’t be able to complete their task or find what they are looking for.

Mary M. Michaels of Human Factors International explains how good usability means a good return on investment (ROI), ensuring that dollars are wisely spent, especially in this difficult economic climate.

Learn how to improve productivity and operational efficiency, while minimizing support, training, development, and maintenance costs by focusing on usability. Make the case for usability at your organization, improve your designs, and demonstrate positive ROI.


Mary M. Michaels, M.B.A., CUA, is a project director and instructor for Human Factors International (HFI) with 9 years of experience in usability and over 20 years in the IT industry. She is expert in web and intranet user interface design and usability testing. Her consulting work includes e–commerce, publishing, financial services, healthcare, IT, non–profit, education, and government clients. Mary is treasurer for the New York City chapter of the Usability Professionals’ Association.

Please arrive by 6:00 p.m. to allow time for security and registration. Photo ID required for building entry. It must match the name on the registration list.

Networking and Refreshments: 6:00 pm to 6:30 pm

Announcements: 6:30 pm to 6:45 pm

Presentation and Q&A: 6:45 pm to 8:00 pm

(Optional) Dinner* at a nearby restaurant: 8:30 pm (participants pay for their own dinner)

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Deadlines, Transfers, Policies, & Dinner

Registration closes at 12:00 AM Monday, June 15th, 2009 (1 bus. days before the event).

Refundable until noon, Thursday, June 18st, 2009 (2 bus. days after the event) by sending a request to
Transferable on or before noon Monday, June 15th, 2009 (1 day before the event) by sending a request to You must notify us, and get a confirmation, of this transfer or it will not be valid.

*Dinner is an optional, post-event social activity and is not included in the event fee. It will be the responsibility of each individual who chooses to attend the dinner to pay for their own food, drink and any other expenses that may be associated with the dinner.


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