5 Star User Experience: What Going Out to Eat Teaches Us About UX Design

  • 25 Feb 2014
  • 6:00 PM - 9:00 PM
  • MRY, 11 West 19th Street, New York, NY 10011


  • For Annual Members
  • Volunteers, presenters, and presenter's guests
  • For general public

Registration is closed

5 Star User Experience:

What Going Out to Eat Teaches Us About UX Design

Are you hungry for a fresh perspective on UX design?

In this fun and interactive presentation, we will step outside the confines of our digital devices, and explore how great restaurants meet their customers needs (and how other restaurants fail to do so). Looking at the principles of restaurant hospitality, we'll discover how these principles apply to building better web sites and mobile apps. We'll discuss what great restaurateurs and great designers have in common and we'll generate some user experience best practices that participants can apply to existing and future designs.


Jimmy Chandler, an independent UX Architect, started his first web-related job in 1997, and has been on a non-stop mission since trying to improve his skills and teach others what he learns. Jimmy's UX-related roles have included information architect, interaction designer, web team manager, interview facilitator, designer/developer, usability specialist, project manager, online recruiting coordinator, writer, editor, and accessibility analyst. 

Since 2009 Jimmy has been organizing and presenting at UX conferences and local events on various UX-related topics.

He recently relocated from Arlington, VA to Brooklyn, NY with his wife Nicole, aka @coolacctngchick. You can learn more about Jimmy by following him on Twitter @uxprinciples.


6:00 Registration and Snacks
6:45 Chapter Announcements
7:00 Speaker Presentation, Q&A, and Winner Selected
8:15 Post-Event Networking


11 West 19th Street, 3rd Floor
(between 5th and 6th Ave)
New York, NY 10011



  • $10 for annual members
  • $25 for event ticket & annual membership
  • $5 for students 
  • $20 for non-members/general public

SUBMIT YOUR FOODIE PHOTOS AND WIN!  (note: deadline lapsed)

Do you take pictures of your food when you go out to eat?  Share them with us and we'll include selected submissions in the presentation.  One lucky submission will also be selected by Grubhub Seamless as the “Tastiest Photo” for a $50 Seamless gift card.

Sound delicious? Here’s how to enter:    

Be sure to include your name, restaurant, a description of what's in the picture, and an optional description of why your photo represents a 5-Star UX dining experience.

Your submissions must be received by Monday, February 24 at 5pm EST to be considered. You must be present at the time of the announcement to claim the prize.

Disclaimer: by submitting your photo, you are allowing Jimmy Chandler to use your name and photo in his presentation, which may be posted on the internet. Neither Jimmy Chandler, Grubhub Seamless, nor the NYC UXPA claim any additional rights to your submissions, nor will they be used for commercial purposes.    


GrubHub Seamless is the nation’s leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. GrubHub Seamless owns a portfolio of brands that includes GrubHub (www.grubhub.com), Seamless (www.seamless.com), MenuPages (www.menupages.com) and Allmenus (www.allmenus.com). The organization’s free online and mobile ordering platforms allow diners and 4,000+ corporate businesses to order directly from approximately 26,500 takeout restaurants in more than 600 U.S. cities and London, and every order is supported by the organization’s 24/7 customer service. GrubHub Seamless is a privately held company with offices in Chicago, New York, Salt Lake City and London.

Grubhub Seamless is looking to grow their team in New York! Learn more at:

Or join us at the event to learn more about these opportunities.


The evening will feature bite-sized empanadas for NuchasTry them all:

  • ARGENTINE: Pat Lafrieda’s ground beef, onions, peppers, scallions, potatoes & olives. White dough.
  • SPICY CHICKEN: Chicken, Chipotle peppers, tomatoes, onions, peppers & fresh basil. Paprika dough.
  • PORTOBELLO: Portobello mushrooms, spinach, onions, mozzarella & fresh herbs. Spinach dough.
Sponsored by Grubhub Seamless!  

Deadlines, Transfers, & Policies

All registration activities are handled by our volunteers. Please be advised that on the day of the event, we'll do our best to accommodate late requests, but our primary focus will be on day-of-event logistics.

Regular registration closes the day before the event or when we reach capacity, whichever happens first.

We provide attendee lists to security staff and print name tags on around noon the day of the event, therefore refund requests can only be taken until the day before the event (send refund requests to RSVP@nycupa.org). We regretfully cannot offer refunds to people who cancel on the day of the event. You have until 11AM the day of the event to transfer your ticket to someone else by sending the name of your transferee to RSVP@nycupa.org. We will do our best to accommodate, but we can't guarantee that all transfer requests will be honored. 

Seating Capacity & Wait Lists

Seating capacity changes with every venue. If an event sells out beforehand, a wait list may be set up and managed by us on a discretionary basis. Signing up on the wait list does not guarantee a seat; we'll do our best to keep wait-listers informed about the status of available seating.

Registration for this event is online. If you choose to come to the event on a walk-in basis, please bring exact change and be advised that a seat is not guaranteed.


This event may be video-recorded. NYC UXPA reserves the right to use any video footage and/or photography obtained during our events and networking activities on our website or any other community-sharing website, including but not restricted to Facebook, LinkedIn, Vimeo, YouTube, and Flickr in order to promote the visibility of our organization.

On rare occasions a presenter may need to cancel at the last minute. This can happen due to air travel delays, client emergencies, or other factors beyond our control. NYC UXPA will make every effort to secure a backup speaker if this occurs. If a backup speaker can't be found, NYC UXPA will issue a refund.

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